1.0Money Functionhttps://moneyfunction.comsamanvyahttps://moneyfunction.com/author/samanvya/rich600338<blockquote class="wp-embedded-content" data-secret="guafw9Ls3w"><a href="https://moneyfunction.com/2022/10/17/why-real-time-monitoring-is-so-important-in-the-contact-centre/">Why Real-Time Monitoring Is So Important in the Contact Centre</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://moneyfunction.com/2022/10/17/why-real-time-monitoring-is-so-important-in-the-contact-centre/embed/#?secret=guafw9Ls3w" width="600" height="338" title="“Why Real-Time Monitoring Is So Important in the Contact Centre” — Money Function" data-secret="guafw9Ls3w" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> https://moneyfunction.com/wp-content/uploads/2022/10/tech-.jpg1200600Efficient contact centres are essential for business success. Hence, it is vital to know what is going on in your contact centre, mainly what transpires between your customers and agents during a call. It is also helpful in understanding how well your agents adhere to compliance and quality guidelines. All these are critical elements that ... Read more